Privacy Policy

Effective Date: October 23, 2026
Website: https://hirosbooks.com
Business Name: Hiros Bookstore (Hiros Books)

Hiros Books respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you visit hirosbooks.com, create an account, place an order, make a payment, or contact our customer service team.

This policy is intended to support compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and other applicable laws.

1. Business Information

Hiros Books operates an online bookstore selling preloved and remaindered books.

Business Name: Hiros Bookstore (Hiros Books)
Business Address: Lot 5 Crossing Santo Tomas, Lubao, Pampanga, Philippines
Email: hirosbooksdispatch@gmail.com
Phone: 09063517340
Customer Service Hours: Monday to Sunday, 10:00 AM–6:00 PM, Philippine time
Website: https://hirosbooks.com

For purposes of this policy, Hiros Books is responsible for handling personal information collected through its store, subject to the actual legal identity of the business and any applicable arrangements with service providers.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following types of personal information.

A. Account Information

When you register or maintain an account, we may collect:

Name.
Username or nickname.
Email address.
Password credentials processed by our website.
Account registration details and preferences.

Passwords should be stored and processed using appropriate security measures. Customers should not share their passwords with Hiros Books or other parties.

B. Order and Delivery Information

When you place an order, we may collect:

Customer name.
Billing address.
Shipping address.
Phone number.
Email address.
Products ordered and quantities.
Order history and order status.
Delivery instructions and relevant order communications.

C. Payment Information

We may collect or receive information needed to process and verify transactions, including:

Selected payment method.
Payment status.
Transaction reference numbers.
Payment confirmations.
Relevant refund or payment dispute information.

Payment card details, electronic wallet credentials, and other confidential payment information may be handled directly by the relevant payment provider.

We do not ask customers to disclose their payment PINs, account passwords, or one-time passwords through ordinary customer service messages.

D. Website and Technical Information

Depending on the features and services enabled on our website, technical information may be collected, including:

IP address.
Browser type and device information.
Website activity and usage information.
Cookies and similar technical identifiers.
Security and diagnostic information.

E. Customer Service Communications

If you contact us, we may collect information contained in your messages, including inquiries, complaints, return requests, refund requests, and delivery concerns.

We aim to collect only information reasonably necessary for legitimate business purposes or other lawful grounds.

3. How We Use Personal Information

Hiros Books may use personal information for the following purposes:

Creating and managing customer accounts.
Processing orders and payments.
Arranging shipping, delivery, and tracking.
Sending order confirmations and service-related notifications.
Responding to customer inquiries and complaints.
Processing eligible cancellations, returns, and refunds.
Investigating payment disputes, delivery issues, and suspected fraud.
Maintaining business, accounting, and transaction records.
Meeting legal, regulatory, tax, and reporting obligations.
Maintaining website functionality, security, and reliability.
Improving website performance and customer experience where appropriate.
Sending promotional communications where permitted by law and subject to applicable consent and opt-out requirements.

We will not use personal information for purposes incompatible with those disclosed to customers unless otherwise permitted by law.

4. Lawful Basis for Processing

Where required by law, Hiros Books will process personal information on an applicable lawful basis under Philippine data protection legislation.

Depending on the circumstances, this may include:

Consent of the individual.
Necessity to perform a contract or take steps requested before entering into a contract.
Compliance with a legal obligation.
Another lawful basis recognized under applicable law.

Where consent is the applicable basis, customers may withdraw consent subject to legal limitations. Withdrawal does not automatically invalidate processing lawfully performed before the withdrawal.

5. Sharing of Personal Information

We may share relevant personal information with third parties when reasonably necessary for order fulfillment, contract performance, legitimate business operations, or legal compliance.

These parties may include:

Courier and Logistics Providers

We may provide delivery details to couriers so they can deliver orders, contact recipients, verify delivery information, and investigate delivery problems.

Payment Providers

We may share or receive transaction information through payment providers to process payments, confirm transactions, and handle refunds or disputes.

Website Hosting and Technical Providers

We may use hosting, maintenance, security, and technical service providers to operate our WooCommerce website.

Business Service Providers

We may use service providers for accounting, order administration, customer service, and other necessary business functions.

Government Authorities and Other Authorized Parties

We may disclose information when required or permitted by law, including in response to lawful requests or proceedings.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. The actual third-party providers involved will depend on the services enabled by Hiros Books.

Third-party providers may have their own privacy policies and data handling practices. Customers should review those policies where appropriate.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functions such as:

Maintaining shopping cart contents.
Managing customer login sessions.
Supporting checkout.
Improving website security.
Remembering preferences.
Measuring website performance where analytics tools are enabled.

Some cookies may be necessary for the website to operate. Other cookies may depend on the services enabled and applicable consent requirements.

Customers may be able to manage cookies through their browser settings. Disabling certain cookies may affect account access, shopping cart functionality, or checkout.

7. Data Retention

Hiros Books will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

Order fulfillment and delivery requirements.
Customer service and complaint handling.
Accounting and recordkeeping obligations.
Applicable legal or regulatory requirements.
Fraud prevention and security needs.
The establishment, exercise, or defense of legal claims.

When personal information is no longer necessary, it will be securely disposed of or anonymized where appropriate, subject to applicable retention requirements and lawful business needs.

8. Data Security

Hiros Books will take reasonable and appropriate organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, and destruction.

However, no electronic transmission, website, or storage system can be guaranteed to be completely secure.

Customers should use strong passwords, protect their account credentials, and contact us if they suspect unauthorized access to their Hiros Books account.

Where a personal data breach occurs, Hiros Books will take appropriate steps in accordance with applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law and its exceptions, individuals may have the right to:

Be informed about the collection and processing of their personal information.
Request access to personal information held about them.
Request correction of inaccurate or incomplete information.
Request the blocking, erasure, or destruction of personal information where legally applicable.
Object to certain types of processing where permitted by law.
Withdraw consent where consent is the applicable basis for processing.
Seek applicable remedies or lodge a complaint with the National Privacy Commission.

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before responding to a request. Some requests may be limited by legal obligations, lawful retention requirements, or other exceptions under applicable law.

10. Children’s Information

Our website is intended for customers who are legally able to make purchases or who use the website with appropriate parental or guardian involvement where required.

We do not knowingly seek to collect children’s personal information beyond what is appropriate and lawful for our services.

If you believe a child has submitted personal information inappropriately, please contact us so we can assess the matter and take appropriate action where necessary.

11. Third-Party Websites and Services

Our website may link to or integrate with third-party payment services, courier platforms, social media platforms, or other websites.

Those third parties may collect and process information under their own privacy policies.

Hiros Books is responsible for its own obligations under applicable law but does not control the independent privacy practices of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, or applicable laws.

The updated version will be published on this page with a revised effective date where appropriate.

13. Contact Us About Privacy

For privacy questions, requests to access or correct information, or concerns about how personal information is handled, please contact:

Hiros Bookstore (Hiros Books)

Address: Lot 5 Crossing Santo Tomas, Lubao, Pampanga, Philippines

Email: hirosbooksdispatch@gmail.com

Phone: 09063517340

Customer Service Hours: Monday to Sunday, 10:00 AM–6:00 PM, Philippine time

Website: https://hirosbooks.com

Designated Privacy Contact or Data Protection Officer: [Insert the designated privacy contact or DPO details, if applicable.]

You may also seek guidance from the National Privacy Commission through its official website: https://privacy.gov.ph/