Terms and Conditions

Effective Date: October 23, 2026
Website: https://hirosbooks.com
Business Name: Hiros Bookstore (Hiros Books)

Welcome to Hiros Books. These Terms and Conditions govern your use of our website and purchases made through hirosbooks.com. By accessing our website or placing an order, you agree to these terms, subject to applicable laws of the Republic of the Philippines.

1. About Hiros Books

Hiros Books is a bookstore offering preloved books and remaindered books through its online store.

Business and Contact Information

• Business Name: Hiros Bookstore (Hiros Books)

• Business Address: Lot 5 Crossing Santo Tomas, Lubao, Pampanga, Philippines

• Email: hirosbooksdispatch@gmail.com

• Phone: 09063517340

• Customer Service Hours: Monday to Sunday, 10:00 AM–6:00 PM, Philippine time

• Website: https://hirosbooks.com

2. Products and Book Conditions

Hiros Books sells preloved and remaindered books. We aim to provide accurate product descriptions and photographs to help customers understand the condition of each item before purchasing.

Preloved Books

Preloved books have been previously owned or used. Depending on the individual book, they may show signs of age or previous use, including:

• Yellowing or discoloration of pages.

• Creases, folds, or minor marks.

• Shelf wear on covers, corners, or edges.

• Minor writing, annotations, or other imperfections, where present.

• Other signs of use described in the product listing.

Customers should review available product descriptions and photographs before placing an order.

Remaindered Books

Remaindered books are books sold as remaindered stock. They may be unused but can have cosmetic imperfections, remainder marks, or other characteristics associated with remaindered inventory.

Any material condition information available to us will be disclosed in the product listing where appropriate.

The sale of preloved or remaindered books does not exclude customer rights relating to material undisclosed defects, inaccurate descriptions, or other matters covered by applicable consumer protection laws.

3. Prices and Product Availability

All prices are displayed in Philippine pesos (PHP), unless otherwise stated.

Prices, promotions, discounts, and product availability may change without prior notice. Such changes will not automatically alter an already confirmed transaction, except where permitted by law or agreed upon with the customer.

All orders are subject to stock availability. If an item becomes unavailable after an order is placed, we will contact the customer regarding an appropriate resolution, which may include cancellation and a refund for an unavailable item.

4. Orders and Order Confirmation

Customers must provide accurate and complete information when placing an order, including their name, email address, phone number, billing information, and shipping address.

Submitting an order constitutes a purchase request through our website. Orders may be subject to verification before processing.

An automated order confirmation does not necessarily mean that payment has been received or that the order has been packed or dispatched.

If we cannot fulfill an order, we will notify the customer and arrange an appropriate resolution in accordance with applicable law.

5. Payment Methods

Hiros Books may offer multiple payment methods through its website, including available online payment options and Cash on Delivery (COD).

Customers must follow the payment instructions displayed during checkout.

For online payments, customers must complete the transaction using an available payment method. Payment confirmation may depend on the relevant payment provider.

For COD orders, payment is collected upon delivery in accordance with the courier’s procedures and the order details.

Any additional fee, deposit, or advance payment required for a particular transaction will be disclosed before the customer completes the applicable payment step.

Customers must not share their payment PINs, passwords, or one-time passwords with anyone claiming to process an order or refund on behalf of Hiros Books.

6. Shipping and Delivery

Hiros Books arranges delivery through available courier or logistics services.

Applicable shipping fees will be displayed during checkout or otherwise communicated before the order is finalized.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated. Delays may occur because of courier operations, weather, holidays, remote delivery locations, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Additional delivery attempts, address changes, or special delivery arrangements may be subject to courier procedures and applicable charges.

If a parcel is delayed, damaged, lost, or not delivered as expected, please contact us so we can investigate and determine an appropriate resolution.

7. Order Changes and Cancellations

Customers who need to change or cancel an order should contact us as soon as possible.

We may accommodate a request before packing or dispatch, depending on the order’s status and operational circumstances.

Once an order has been dispatched, cancellation may no longer be operationally possible. However, this does not remove any cancellation, return, refund, or other rights available under applicable law.

Where an order is cancelled or cannot be fulfilled after payment has been collected, an appropriate refund will be arranged in accordance with our Return and Refund Policy and applicable law.

8. Returns and Refunds

Customers may contact us about damaged, incorrect, missing, defective, or materially misdescribed items.

Return and refund requests will be assessed in accordance with our Return and Refund Policy and applicable Philippine consumer protection laws.

The fact that a book is preloved or remaindered does not automatically exclude a customer’s right to an appropriate remedy for a material undisclosed defect or other legally recognized issue.

9. Acceptable Website Use

Customers agree not to misuse our website or engage in unlawful activities, including:

• Submitting fraudulent orders or payment information.

• Attempting unauthorized access to website accounts or systems.

• Interfering with website functionality or security.

• Using our website to engage in illegal activities.

• Misusing personal information belonging to other customers.

Hiros Books may take reasonable measures to protect its website, customers, and business against fraud, abuse, and security threats, subject to applicable law.

10. Intellectual Property

Original website content, including product descriptions, photographs, logos, graphics, and design elements, may be protected by applicable intellectual property laws.

Customers may not reproduce or commercially use Hiros Books’ original content without authorization, except as permitted by law.

Book titles, authors’ names, publishers’ names, trademarks, and other third-party materials remain the property of their respective rights holders.

11. Limitation of Liability

Hiros Books will address order-related issues in accordance with these Terms and Conditions and applicable law.

Nothing in these terms excludes or limits any liability or consumer right where such exclusion or limitation is prohibited by law.

12. Privacy and Personal Information

Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable Philippine data protection laws.

Customers should review our Privacy Policy to understand how their personal information may be collected, used, stored, and disclosed.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of the Philippines, subject to mandatory consumer protections and applicable rules on jurisdiction.

14. Changes to These Terms

Hiros Books may update these Terms and Conditions when necessary to reflect changes in our operations, website, services, or applicable laws.

The updated version will be published on this page, with a revised effective date where appropriate.

Changes will not remove rights that have already accrued to customers under applicable law.

15. Contact Information

For questions about these Terms and Conditions, orders, payments, or deliveries, please contact us.

Hiros Bookstore (Hiros Books)

Address: Lot 5 Crossing Santo Tomas, Lubao, Pampanga, Philippines

Email: hirosbooksdispatch@gmail.com

Phone: 09063517340

Customer Service Hours: Monday to Sunday, 10:00 AM–6:00 PM, Philippine time

Website: https://hirosbooks.com